need help with spider 5000

[DAPSON45]

 swcc PLEASE, I was hoping if you could help me. I have a spider 5000. I have managed to setup my satellite system. I now receive both thor 2,3 and Eutel se w4. But they are all encrypted or srambled. I was wondering what update must I apply to the receiver to be able to watch these channels. I think the box was setup to view Hotbird and Astra, but where I am I cannot get those two satellite signals. But it receives thor 2, 3 and Eutel se w4 very well.
please me. thank you